Q. I am having problems with library databases. What can I do to troubleshoot?

If you are having problems accessing a DVC Library database, try these steps:

• Open up a different web browser - preferably one that you do not use often - and try logging in again. If this does not fix the problem, go to the next step.

• Open an incognito/private window and try logging in again.

• Clear all of the cache, cookies, and history in one of your browsers and try logging in again. 

  • If you don't know how to do this or what this means: Clear your web browsers cache, cookies, and history.

• If none of these steps work, please contact the library. 

  • ​Make sure to take screenshots or write down error messages.

  • How to take a screenshot.

How to get in touch with the library:

• Visit the Ask a Librarian page and chat with a librarian.
• Email us at ask@dvc.libanswers.com
• Text us at 925-705-4031